If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Please find the different metrics of the Helpdesk in depth report displayed are:

  1. Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets
  2. Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time
  3. SLA metrics - First response SLA, Resolution SLA, First contact resolution (FCR)