What are the metrics displayed in Helpdesk In-depth report?

Modified on: Thu, 20 Jul, 2017 at 6:34 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

Please find the different metrics of the Helpdesk in depth report displayed are:

Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets
Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time
SLA metrics - First response SLA, Resolution SLA, First contact resolution (FCR)