Please find the different metrics of the Helpdesk in depth report displayed are:

  1. Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets
  2. Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time
  3. SLA metrics First response SLA, Resolution SLA, First contact resolution (FCR)



If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.