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Why am I not able to filter the Helpdesk In-depth Report based on group and agent name?

Modified on: Tue, 11 Apr, 2023 at 4:46 PM

The ability to filter Helpdesk In-depth Report based on group and agent name is available only from the Estate/Pro Plan onwards in Freshdesk. 


Kindly check your plan details in Admin -> Account -> Plans and billing.