You can configure who can view the Team Dashboards. This can be set as All agents or Agents in Group and specify the groups that can view the Dashboard. To know more about the complete feature you can visit the article.
Who can view Team Dashboards?
Modified on: Thu, 13 Dec, 2018 at 3:59 PM
Freshdesk
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Freshdesk Omni
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base