You cannot have different agents in different plans. Since the plans and the features are account-based you will have to purchase all the agent seats in the same plan.
Is it possible to have agents with different plans?
Modified on: Tue, 26 May, 2020 at 6:04 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base