Customising Ticket Forms
Modified on: Fri, 14 Jun, 2019 at 4:10 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Customize the ticket form to include different fields specific to the type of your business or your support process using Freshdesk. You can collect customer information that is unique to your business by creating custom fields for these details. Read more here!
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