We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The data entered in the PCI field is stored in a Virtual Private Cloud (VPC) that is not connected to any of Freshdesk’s subsystems. The data, conversations, and histories entered in the encrypted field are stored securely on Amazon’s AWS servers. However, the data inside the encrypted field (HIPAA) is stored within Freshdesk’s systems.
There is no cap on the number of HIPAA compliant encrypted fields that can be added. On the other hand, only one PCI field can be added.
HIPAA compliant encrypted fields have specific features that allow administrators to control access privileges, but they cannot be hidden for agents. Whereas, the PCI field can be accessed only by agents/admins who have read and edit access to perform the functions respectively. For other agents, the PCI field will not be visible.
