Business Hours & SLAs

• How to set holidays and change calendar holidays to working day?

  Wed, 28 Jun, 2023 at 2:41 PM
• How do I change the Helpdesk's TimeZone?

  Fri, 25 Jun, 2021 at 9:33 PM
• How do I change my Agent Profile's TimeZone?

  Tue, 18 Apr, 2023 at 11:51 AM
• Will the reopening of a Resolved ticket count against Average Resolution time?

  Fri, 25 Jun, 2021 at 9:38 PM
• Is it possible to display the clock in the 24-hour time format?

  Mon, 17 Jul, 2017 at 9:13 PM