Business Hours & SLAs

• What is an SLA and how do I create a new SLA policy?

  Fri, 25 Jun, 2021 at 9:21 PM
• Can individual SLA policies be set up for different companies?

  Tue, 18 Apr, 2023 at 10:39 AM
• When a ticket is created, does the timer start right away? How can I stop the timer when I respond to a customer?

  Fri, 31 Mar, 2023 at 2:37 PM
• How do I change the Due Time of a Ticket?

  Fri, 25 Jun, 2021 at 9:23 PM
• What is the difference between "response due" and "overdue"?

  Fri, 25 Jun, 2021 at 9:24 PM