Advanced Ticketing features

• Would an agent with Group access be able to view Shared Ownership tickets?

  Thu, 29 Jun, 2017 at 11:55 PM
• Can internal group or agents be included in automation rules?

  Tue, 20 Aug, 2019 at 4:27 PM
• Is it possible to trigger an action using the Ticket Update automation if the Internal group is changed?

  Tue, 27 Jun, 2023 at 12:00 PM
• How do I enable the Linked Ticket feature on my account?

  Thu, 20 Apr, 2023 at 3:43 PM
• Can I use a template to create a new ticket?

  Sat, 26 Jun, 2021 at 1:27 AM