We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
If you are using a custom URL with your Freshdesk Account, you could use the same on the Freshdesk Mobile App, for login. At the same time, the default Freshdesk URL, which would go by YourCompanyName.freshdesk.com would work as well and could also be used for login using the Mobile App.