We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can automatically assign tickets to agents in various groups by enabling the automatic assignment option for the corresponding group. Below are the steps to enable that;

  1. Login to your Freshdesk account as an administrator.

  2. Navigate to Admin from the menu. Under Team, click on Groups.

  3. Select the group for which you want to enable automatic assignment and click the ‘Edit’ icon.

  4. Go to Group Properties and enable ‘Automatic ticket assignment.

  5. Choose the appropriate assignment mode and agent availability parameter.

  6. Click ‘Save’ to update the group settings.

Please reach out to support@freshdesk.com if you require further assistance.