We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
While sending the survey, you could add your own content, requesting the customer to rate their experience. This could be something like "Please tell us what you think of your support experience".
If you wish to change this text, please navigate to Admin -> Workflows -> Customer Satisfaction -> Edit which would allow you to edit the content available under the "Survey Question" field. Hit on "Save" to use the edited text for future surveys.