Who enters the data in the PCI field?

Modified on: Fri, 19 Dec, 2025 at 10:25 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Cross mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

There are two ways in which data can be entered into the PCI field.

Customers can enter their card number from the ticket details directly once they have created a ticket, or
Agents with access to the field can fill it in.