We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
All digits in the PCI field are masked. This means only agents/admins who have access to unmask/edit the PCI field can view the content in the field. Partial masking is not enabled as we don’t want to restrict you to use this field only to store/handle card information and be able to use it to their edge-case requirements. Also, storing the last 4 digits of the primary account number (PAN) can be done on a separate field and does not violate any PCI DSS compliance rules.
