We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
In this video, we’ll take a look at how Freshdesk detects merged tickets and how to perform various actions on these merged tickets using automations. Email notifications are usually sent when a ticket is resolved or closed, as are CSAT surveys.