We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
No, both the trackers are completely different. The first one is used to link tickets which creates a separate tracker ticket.Whereas the latter is used to calculate the amount of time spent on a particular ticket.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
An intuitive, feature-rich, affordable customer support software.