Where/How do you link tickets ?

Modified on: Tue, 11 Apr, 2023 at 5:15 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Freshdesk

Free

Growth

Pro

Enterprise

Go to the Tickets Tab > Click on the required ticket > Expand the 'Linked Tickets' panel on the extreme right > Create a new tracker or choose to link it to an existing tracker.

This feature is available only from the Pro/Garden Plan onwards in Freshdesk.

Click here to know more about Linked tickets.