How do i know which is the tracker ticket ?

Modified on: Tue, 11 Apr, 2023 at 5:30 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Freshdesk

Free

Growth

Pro

Enterprise

In the tickets list page, the ticket with the separate tag that indicates Tracker is the main tracker ticket. Also, it is possible to filter all the tracker tickets in the helpdesk. This can be done by choosing Tracker in the Association Type dropdown field.