Who would have access to Reports in Freshdesk?

Modified on: Thu, 31 Aug, 2017 at 8:24 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

The reports tab on your Freshdesk Account would be visible for all agents with the associated Agent Role as Supervisor and above.

Any agent who is associated with this role would be able to view the Reports to get Helpdesk Metrics. Also, they would be able to schedule reports to be sent over to specific email addresses, periodically.