We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The reports tab on your Freshdesk Account would be visible for all agents with the associated Agent Role as Supervisor and above.
Any agent who is associated with this role would be able to view the Reports to get Helpdesk Metrics. Also, they would be able to schedule reports to be sent over to specific email addresses, periodically.
