What is Freshconnect?
Modified on: Tue, 18 Dec, 2018 at 1:27 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshconnect is the enhanced version of the 'Discuss' feature inside Freshdesk.
With Freshconnect, you can collaborate with your team right where the context is without having to switch between multiple tools. Just open up the discussion from within a ticket or a deal and tag any teammate to start collaborating!
In Freshdesk, collaborate with your team on tickets by inviting team members for discussions whether they are an agent, admin or even someone in another function.
Refer this link for more information.
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