Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey
Onboarding and Setup
Get Started
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Getting Started with Freshdesk Omni
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Understanding Freshdesk Pricing Plans
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Explore Freshdesk Free Program (Freshdesk only)
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Get Started as an Admin in Freshdesk
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System and Browser requirements for Freshdesk
Configure Important Admin Actions
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Using search in freshdesk
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How To Find Your API Key
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Configure Helpdesk Settings
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Set up your sandbox account
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Manage Languages
Import and Manage Customer Data
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Manage Contact and Company Fields
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Create and Manage Contacts and Companies
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Personalize support using Customer Segments
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Importing and Exporting customer data
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Timezone and Language - Import format
Manage Agents and Teams
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Add support agents
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Understand Full-time vs Occasional Agents
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Organize Agents into Groups
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Configure Custom agent status
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Deactivate or Delete Support Agents
Manage Agent Roles and Permissions
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Manage agent roles
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Creating a custom role
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Understanding ticket scope and agent role
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Configure advanced ticket scope
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How to restrict ticket access to agents?
